Frequently Asked Questions

We serve Roanoke, Salem and Botetourt County, Virginia, along with the surrounding areas.

No. Estimates are free, and they are scheduled by appointment so we can walk the property with you.

Yes. Star City Fence Co is licensed and insured, and family owned and operated. You work directly with the owner through the whole job.

Yes. We are proud to offer a discount to support veterans and first responders. Mention it when you request your estimate.

Every job starts with a site walk where we confirm property lines, gate placement and grade changes before anything is marked. From there the posts are dug and set, the framing and panels go in following your yard's natural grade, and we finish with a full site cleanup and a walkthrough with you before we call it done.

At least 30 inches for a standard fence, and deeper for anything taller than 6 feet. Depth and spacing are planned during the site walk based on your soil and grade.

Both work. We can install traditional wood posts, but we recommend galvanized steel posts from MasterHalco — they won't rot or shift over time, while the fence above ground still looks and feels like a normal wood fence.

Quality vinyl is engineered to resist fading and UV damage far better than older-generation vinyl.

Very little — an occasional rinse with a garden hose is typically all it takes to keep it looking clean.

Many aluminum fences are installed specifically to meet pool-enclosure needs, with tighter picket spacing and self-closing gate hardware.

Aluminum won't rust the way wrought iron or steel can, which is a big part of why it's a popular choice for long-term, low-maintenance fencing.

Yes — it's one of the most common reasons homeowners choose chain link. It's tough, hard to damage and holds up well to daily use.

In many cases, yes. Ask us about it during your estimate and we'll let you know what works for your setup.

It usually comes down to the posts. If the posts are solid, most panel, picket and gate issues can be repaired. If posts are rotted or badly leaning throughout, replacement is often the better long-term value — we'll tell you which applies to your fence.

Yes, we work on existing fences from any installer.